Help Center

Get support and answers to common questions.

General Support

Dedicated Support is included in our Professional and eCommerce packages only.

If you purchased a package that includes dedicated support, please contact our support team via email at support@studioaquarelle.com.

Getting a quote is easy! Simply fill out the details of your project needs using our contact form, and a member of our team will get in touch with you.

A representative may also schedule a follow-up call to collect additional information and details about your needs. Follow-ups usually take place during normal business hours to confirm project details and provide an estimate.

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Each project is unique and timelines can vary depending on the complexity of your needs. If you have specific deadlines that your project must meet, please make sure to communicate them via email to a representative.

Billing

Invoices are sent out via Stripe, a leading payment processing and e-commerce solution provider.

The email you receive with invoice details will provide instructions and available payment options. Typically, payments can be made by credit card or wire transfer from your bank.

At this time, we do not offer any payment plans.

While we do not provide refunds, we strive to make sure every client is satisfied with the services we provide. If you are unhappy with your service please contact us. We will make every effort to resolve your issue as promptly as possible.

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An initial deposit of 25% of your total invoice is typically required before services will begin. The remaining balance is due within 30 days of completion of service.

Still have questions?

No matter how far along your ideas are, we'll help you design and develop the perfect experience for your customers and prospects.

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